Service Agreement
Last updated May 2026. This document governs all procurement engagements with David Andrew Furniture. A signed copy of this agreement (with your Sourcing Plan attached) is issued at contract time via BoldSign. The version below reflects the current template terms.
1. Who We Are
David Andrew Furniture ("DAF") is a furniture procurement service operated by Ben Lafreniere. DAF identifies and vets workshops, negotiates lead times and production availability, places purchase orders on your behalf, coordinates last-mile delivery, and provides a written project record upon delivery.
DAF does not provide interior design services. DAF does not hold inventory. DAF does not manufacture furniture. DAF is a procurement intermediary.
2. The Sourcing Plan
Every engagement begins with a Sourcing Plan ("the Plan"). The Plan is incorporated into your agreement by reference and specifies:
- Each piece to be sourced — description, dimensions, finish, quantity
- Workshop source for each piece
- Supplier cost per piece (what the workshop charges DAF)
- DAF fee per piece (20% of supplier cost, flat)
- Estimated lead times
- Logistics estimate
You may request changes to any line item before signing. After signing, changes are subject to Section 6 (Cancellation and Changes).
3. Fees and Payment
DAF charges a flat 20% service fee on the supplier cost for each piece.
The supplier cost and the DAF fee are disclosed separately on the Plan. There are no hidden markups.
Payment schedule
Payments are made via the Stripe payment link provided by DAF. Balances unpaid 14 days after delivery are subject to a 1.5% monthly finance charge.
4. Delivery and Acceptance
Lead times are estimates provided by the workshops. DAF will notify you within 48 hours of any confirmed delay.
Delivery is to the address specified in the Plan. Last-mile delivery is coordinated by DAF but performed by the workshop or freight carrier.
Inspection and claims. You must inspect all pieces upon delivery and note any visible damage on the delivery record. Claims for delivery damage must be reported to DAF in writing within 14 days of delivery. Your signature on the delivery record constitutes acceptance of the pieces delivered, subject to the 14-day claim window.
5. Warranties
Workshops provide their own product warranties, which vary by maker. DAF provides the workshop's warranty terms in the project record upon delivery.
DAF does not independently warrant the pieces beyond what the workshop warrants. DAF will assist you in escalating warranty claims to the relevant workshop.
6. Cancellation and Changes
Before purchase orders are placed
You may cancel any line item and receive a full refund of the deposit portion attributable to that line.
After purchase orders are placed
Cancellation of a line item is subject to the workshop's cancellation policy. DAF will communicate the applicable policy before placing orders. If a workshop does not accept cancellations, you are responsible for the supplier cost of that line.
Full project cancellation
If you cancel the entire project before any purchase orders are placed, the deposit is refunded in full minus any third-party costs already incurred (e.g., logistics deposits, sample fees). If purchase orders have been placed, the refund is subject to the individual workshop cancellation policies above.
7. Liability
DAF's liability under this agreement is limited to the fees paid by you for the affected services — the 20% DAF service fee, not the underlying supplier cost.
DAF is not liable for delays, quality defects, or production failures by workshops; damage in transit (covered by freight carrier's liability or workshop warranty); force majeure events; or your dissatisfaction with a piece produced to the specification in the Plan.
Force majeure. If a supplier cannot deliver due to circumstances beyond DAF's control, DAF will notify you and assist in identifying an alternative. The deposit attributable to the affected piece will be held until an alternative is confirmed or you request a refund.
8. Confidentiality
Both parties agree to keep confidential: the supplier cost and workshop identities disclosed in the Plan; and your project details, preferences, and budget.
DAF will not share your information with third parties except as necessary to place and fulfill purchase orders. You agree not to contact DAF's workshop partners directly for 24 months following project completion.
9. Lifeware (Optional Refresh Service)
If elected in the Plan, Lifeware is a service agreement covering piece refresh, repair, re-upholstery, or replacement over a 5–10 year window. Lifeware runs on the same 20% fee structure applied to supplier cost at the time of each refresh. The first remote assessment takes place approximately 18 months after delivery; an in-depth review with a written report at year five. Lifeware is governed by a separate schedule appended to the main agreement.
10. Governing Law
This agreement is governed by the laws of the Province of British Columbia, Canada, and the federal laws of Canada applicable therein. DAF serves clients internationally; by engaging DAF's services, international clients consent to British Columbia jurisdiction for any dispute. Any dispute not resolved through good-faith negotiation within 30 days will be referred to mediation or binding arbitration in British Columbia.
11. Electronic Signatures
Agreements are executed via BoldSign, which complies with Canada's Uniform Electronic Commerce Act (UECA) and equivalent provincial legislation. Electronic signatures carry the same legal effect as wet signatures for the purposes of this agreement.
12. Entire Agreement
This agreement and the attached Sourcing Plan constitute the entire agreement between the parties. It supersedes all prior discussions and representations. Amendments require written consent of both parties.
Questions about these terms? hello@davidandrewfurniture.com