The whole deal, in writing.

One brief becomes one Specialist becomes one signed contract. No referrals to a partner network. No subcontracted sourcing. The same person reads your brief, drafts your plan, places the orders, and answers the email when something needs fixing.

Our team is named on the site and on every contract. Every commitment is in writing — no verbal terms, no over-the-phone clarifications that go missing. If a thing isn't in the plan, it isn't in the project.

We respond to every brief in one business day. The first reply is a costed plan, not a 'we received your message' acknowledgment. The plan shows every line: piece, supplier, supplier price, our 20%, lead time, freight, landed total.

We take 20% on the supplier price. No commission from the supplier, no rebate hidden in the freight line, no markup pretending to be tax. You can cross-reference any line against the factory's own catalog or invoice. If a number doesn't match, we refund the gap.

Every project starts with a plan in this exact format. The sample plan is a real DAF project structure, not a marketing diagram. Quotes are itemized, sources are named, lead times are committed, freight is estimated, and the total is the deposit-and-balance you sign.

We won't source from suppliers we can't verify. We won't claim certifications we don't carry. We won't bury sustainability copy three clicks from the homepage. If a piece on your plan uses a material with a real footprint, the plan says so, and we say so.

Furniture has a lifecycle. We track when your pieces will need exchange, re-upholstery, or replacement, and we reach out before they fail. Lifeware is the optional enrollment program ($499 one-time for founding members) that unlocks the 3–7 year exchange window on the same workshop rail at the same supplier price.

The FAQ answers the questions clients actually ask, including the awkward ones (yes you could do this yourself; yes we make a margin; yes a piece will eventually arrive damaged). When a question is hard, the answer says so before it gives the answer.

Every catalog piece names its workshop and its current lead time. The catalog is a sample of what we can source, not an inventory we're sitting on. You can add pieces to a brief from here, or build a brief from scratch — your call.